Terms & Conditions
Last Updated: 22/05/2026
Codeex Maintenance Ltd – MEESCompliance.co.uk
These Terms & Conditions (“Terms”) govern the agreement between Codeex Maintenance Ltd, trading as MEESCompliance.co.uk (“we”, “us”, “our”), and the customer, client, landlord, property owner, company, agent, property manager, representative, or authorised person requesting services (“you”, “your”).
These Terms apply to the supply of MEES compliance support, EPC-related services, property compliance reviews, exemption guidance, improvement planning, reporting, consultancy, coordination, website tools, and related services.
MEESCompliance.co.uk is a trading and marketing name of Codeex Maintenance Ltd, registered in England and Wales under Company No. 12777967, with registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
By booking a service, requesting a quotation, submitting property information, permitting attendance, using our website tools, instructing us by email, phone, WhatsApp, SMS, website form, or making payment, you confirm that you have read, understood, and accepted these Terms in full.
1. Definitions
MEES means Minimum Energy Efficiency Standards.
EPC means Energy Performance Certificate.
PRS means Private Rented Sector.
Assessor means an accredited energy assessor, consultant, surveyor, or professional who carries out an EPC assessment, energy survey, calculation, compliance review, or report.
Subcontractor means an independent assessor, consultant, contractor, professional, or company engaged by us to perform or support services.
Services means MEES compliance reviews, EPC assessments, EPC guidance, exemption support, improvement plans, portfolio compliance support, reporting, consultancy, property compliance advice, booking coordination, and related services.
Report / Certificate means any EPC, MEES report, compliance summary, improvement plan, recommendation, exemption review, risk assessment, quotation, estimate, or certification issued following a service.
Property means the residential, commercial, mixed-use, rented, freehold, leasehold, portfolio, or managed property for which services are requested.
Consumer means an individual acting wholly or mainly outside their trade, business, craft, or profession.
Business Customer means a company, landlord, agent, property manager, commercial property owner, portfolio owner, investor, developer, or person acting for rental, business, or property investment purposes.
2. Nature of Our Service
2.1 Codeex Maintenance Ltd acts as a booking, coordination, administrative, advisory, and compliance support provider for MEES, EPC, and related property compliance services.
2.2 EPC assessments, technical findings, calculations, certificates, ratings, and formal reports may be carried out, completed, lodged, and signed by an accredited assessor or subcontractor.
2.3 While bookings, quotations, invoicing, payments, and administration may be handled by Codeex Maintenance Ltd, all technical assessment work, EPC ratings, formal assessment outcomes, and professional judgement rest solely with the assessor or subcontractor responsible for that work.
2.4 Assessors and subcontractors operate as independent professionals and are responsible for their own work, professional judgement, accreditation, certification, insurance, and compliance with applicable regulations.
2.5 Codeex Maintenance Ltd does not amend, override, manipulate, guarantee, or influence EPC ratings, assessor findings, exemption decisions, technical calculations, or professional judgement.
2.6 Any MEES, EPC, exemption, improvement, or compliance guidance provided by us is general property compliance support only and does not constitute legal, financial, tax, planning, insurance, mortgage, valuation, or investment advice.
3. Scope of Services
3.1 Services may include:
• MEES compliance reviews
• EPC assessment booking and coordination
• Domestic EPC support
• Commercial EPC support
• EPC improvement plans
• MEES audit reports
• MEES fine risk reviews
• Exemption eligibility guidance
• Exemption evidence support
• Portfolio compliance management
• Contractor referrals
• Upgrade planning guidance
• Reassessment coordination
• Landlord, agent, and commercial property compliance support
3.2 Services are limited strictly to the scope agreed at the time of booking, quotation, invoice, or written confirmation.
3.3 A MEES review, EPC improvement plan, exemption review, compliance report, online checker result, or calculator output represents guidance based on information available at the time only.
3.4 Our services do not guarantee that a property will:
• Achieve a specific EPC rating
• Qualify for an exemption
• Avoid enforcement
• Avoid fines
• Remain legally lettable
• Remain compliant in the future
• Be accepted by a local authority, Trading Standards, lender, tenant, buyer, solicitor, freeholder, insurer, or third party
3.5 No intrusive inspection, destructive investigation, structural survey, legal review, planning application, grant application, building control application, or building work is included unless expressly agreed in writing.
4. Consumer and Business Customers
4.1 These Terms apply to both Consumer and Business Customers.
4.2 If you are a Consumer, you may have statutory rights under consumer law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms affects rights that cannot legally be excluded.
4.3 If you are a Business Customer, landlord, agent, company, commercial client, portfolio owner, or property professional, you confirm that you are instructing us for business, rental, investment, management, or commercial property purposes.
4.4 Business Customers agree that, to the fullest extent permitted by law, our liability is limited as set out in these Terms.
5. Authority to Instruct
5.1 If you instruct us on behalf of a landlord, owner, company, tenant, freeholder, leaseholder, agent, property manager, estate, trust, partnership, or third party, you confirm that you have authority to do so.
5.2 You agree to indemnify us against any claim, dispute, cost, complaint, or loss arising from lack of authority to instruct the service.
5.3 If you are an agent, employee, assistant, tenant, director, property manager, or representative, you remain responsible for payment unless we have agreed in writing to contract directly with another party.
6. Quotations, Prices and Validity
6.1 Quotations are based on the property information, service requirements, location, access conditions, urgency, and documents available at the time they are issued.
6.2 Unless stated otherwise, quotations are valid for 14 calendar days.
6.3 We reserve the right to revise a quotation where:
• Property details are incorrect
• The property size, type, complexity, or use is different from the information provided
• Additional units, areas, buildings, floors, plant, or commercial spaces are involved
• Access is more difficult than described
• Urgent attendance is required
• Third-party costs change
• The scope of work changes
• Regulations, system requirements, or official fees change
6.4 Website prices, “from” prices, guide prices, tool results, and estimates are indicative only and do not represent a fixed offer unless confirmed in writing.
6.5 Prices may be stated exclusive or inclusive of VAT. Where VAT applies, it will be added at the applicable rate unless clearly stated otherwise.
7. Bookings and Appointments
7.1 A booking is confirmed only once written confirmation is issued by email, SMS, WhatsApp, phone, booking form, invoice, or other agreed communication method.
7.2 Appointment times are provided as arrival windows, not fixed times, unless expressly agreed in writing.
7.3 You must provide accurate:
• Property details
• Property address
• Property type
• Property size
• Existing EPC information, if available
• Access instructions
• Parking information
• On-site contact details
• Tenancy or lease information, where relevant
• Known access restrictions
• Listed building or conservation status, where relevant
• Previous improvement works
• Relevant reports, documents, or certificates
7.4 Incorrect, incomplete, delayed, or misleading information may result in additional charges, delayed reports, inaccurate advice, aborted visits, or the need for further assessment.
7.5 We reserve the right to refuse, delay, or stop work where access is restricted, payment is overdue, information is incomplete, or conditions are unsafe.
8. Access and Site Conditions
8.1 You must ensure full and safe access is available throughout the appointment window.
8.2 A missed appointment or failed access fee of £110 + VAT applies where access cannot be gained.
8.3 Assessors and subcontractors are not required to move furniture, appliances, stock, stored items, personal belongings, tenant possessions, ceiling tiles, flooring, panels, or obstructions.
8.4 You must ensure a safe working environment, including the absence of:
• Active water leaks
• Unsafe electrical conditions
• Structural hazards
• Vermin or biohazards
• Aggressive animals
• Unsafe roof, loft, basement, or plant room access
• Locked or inaccessible areas
• Any condition that may prevent safe assessment
8.5 Parking permits, visitor bays, congestion charges, ULEZ charges, loading arrangements, key collection, tenant access, concierge access, landlord permission, managing agent permission, and site access arrangements are the customer’s responsibility.
9. Payments
9.1 Invoices are issued by Codeex Maintenance Ltd before, during, or after completion of the service, depending on the service type and agreed payment terms.
9.2 Payment is due within 3 calendar days of the invoice date unless otherwise agreed in writing.
9.3 For some services, payment may be required in advance before booking, attendance, report preparation, EPC release, exemption work, or document issue.
9.4 Late payments may incur:
• Statutory interest at 8% above the Bank of England base rate
• A £40 late payment administration fee
• Debt recovery costs
• Solicitor costs
• Court fees
• Any reasonable costs incurred in recovering payment
9.5 Reports, certificates, compliance summaries, EPC documents, exemption packs, recommendations, and advice notes may be withheld until full payment is received.
9.6 All reports, documents, certificates, and advice notes remain the property of Codeex Maintenance Ltd until payment has cleared.
9.7 Third-party assessor, consultant, lodgement, cancellation, administration, or reattendance fees may be passed on to you where incurred.
10. Refunds and Consumer Cancellation Rights
10.1 Refunds are not due where work has already started, including administration, booking coordination, assessor allocation, property review, document review, consultation, report preparation, EPC assessment, site attendance, or third-party instruction.
10.2 Refunds are not due where an EPC rating, MEES result, exemption position, improvement cost, or compliance outcome is not what you expected.
10.3 Refunds are not due where a property fails to achieve a desired EPC rating or where further works, evidence, assessment, or expenditure is required.
10.4 Refunds are not due for third-party costs already incurred, including assessor fees, lodgement fees, consultant fees, contractor fees, travel costs, administration charges, and platform fees.
10.5 Where we agree to cancel a service before work has started, we may deduct reasonable administration costs and any third-party costs already incurred.
10.6 If you are a Consumer and you book services online, by phone, email, WhatsApp, SMS, or away from our business premises, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013.
10.7 If you ask us to begin work during the 14-day cancellation period, you agree that we may start providing the service before the cancellation period expires.
10.8 If you cancel after work has started, you must pay for the work performed, administration completed, third-party costs incurred, assessor allocation, attendance, report preparation, or any other service provided up to the cancellation date.
10.9 If the service has been fully performed with your consent during the cancellation period, you may lose the right to cancel.
10.10 Business Customers do not have consumer cancellation rights.
11. Cancellations and Abortive Visits
11.1 Cancellations or rescheduling within 24 hours of the appointment incur a £110 + VAT fee.
11.2 The same fee applies where:
• No one is present to provide access
• Incorrect access details are supplied
• Keys are unavailable
• Tenant or managing agent refuses access
• Parking cannot be obtained
• The property is unsafe to inspect
• Required information is missing
• The assessment cannot proceed due to site restrictions
• An assessor or subcontractor has already been allocated
11.3 Cancellations must be provided in writing. Email or WhatsApp is accepted.
11.4 Where a subcontractor or assessor charges a higher cancellation or abortive visit fee, that cost may be passed on to you.
12. Assessment Process and EPC Limitations
12.1 EPC assessments and MEES reviews are carried out in accordance with relevant professional practice, approved assessment methodology, available evidence, and applicable guidance.
12.2 EPC assessments and MEES reviews are generally visual, evidence-based, and non-destructive.
12.3 We cannot assess concealed or inaccessible areas, including hidden insulation, sealed voids, inaccessible roof spaces, locked rooms, concealed building fabric, covered plant, undocumented services, or unsafe areas.
12.4 Hidden, latent, undocumented, future, or inaccessible issues are outside the scope of inspection or review.
12.5 EPC ratings and MEES outcomes may depend on assessor judgement, approved software, property condition, documentation, evidence, methodology, and regulations in force at the time.
12.6 We are not responsible for future changes in EPC methodology, MEES regulations, government policy, enforcement approach, software rules, or exemption requirements.
12.7 EPC lodgement depends on successful completion of the assessment, accurate property information, available evidence, assessor accreditation, official EPC systems, approved software, and government or accreditation body requirements.
12.8 We cannot guarantee:
• A specific EPC rating
• A rating improvement
• EPC lodgement by a specific time
• Government register availability
• Assessor portal availability
• Software availability
• Acceptance of late or missing evidence
• That a previous EPC rating will be repeated
• That a different assessor will reach the same result
13. MEES Findings, Advice and Exemptions
13.1 Where we provide MEES guidance, this is based on the EPC, supporting documents, client information, current guidance, and applicable information available at the time.
13.2 MEES compliance can depend on property type, EPC validity, tenancy type, lease structure, exemption registration, improvement costs, legal status, evidence, and future regulatory changes.
13.3 MEES exemption guidance, eligibility checks, evidence reviews, and exemption support are advisory services only.
13.4 We cannot guarantee that an exemption will be accepted, approved, registered, renewed, maintained, or relied upon by any government body, local authority, enforcement authority, tribunal, buyer, tenant, freeholder, lender, solicitor, agent, or third party.
13.5 You are responsible for providing accurate and complete evidence required for any exemption claim.
13.6 Where we assist with exemption evidence or registration support, our role is limited to guidance, preparation, coordination, or administrative support unless otherwise agreed in writing.
13.7 The legal responsibility for ensuring that an exemption is valid, correctly registered, renewed, and applicable to the property remains with the landlord, owner, or responsible party.
13.8 You remain responsible for ensuring your property complies with applicable law.
14. EPC Improvement Plans and Upgrade Works
14.1 Where an EPC rating or MEES position requires improvement, upgrade works or improvement plans may be quoted separately.
14.2 You are under no obligation to use us, our subcontractors, or our recommended contractors for improvement works.
14.3 EPC improvement recommendations, projected rating uplifts, payback periods, costs, savings, and timelines are estimates only and do not guarantee a specific EPC rating uplift.
14.4 Any retrofit works, insulation, heating improvements, lighting upgrades, glazing upgrades, renewable installations, controls improvements, air conditioning upgrades, or building service improvements are separate from the MEES review unless expressly included in the agreed scope.
14.5 A new EPC or reassessment may be required after improvement works and is chargeable unless included within an agreed package.
14.6 Responsibility for improvement works, materials, workmanship, design, specification, installation, warranties, safety, and compliance lies solely with the contractor performing the work.
15. Third-Party Reports, Subcontractors and Referrals
15.1 Where a third-party assessor, consultant, contractor, solicitor, managing agent, local authority, buyer, tenant, landlord, lender, freeholder, or insurer disputes an EPC, MEES report, exemption position, or improvement plan, no liability is accepted unless we are given a reasonable opportunity to review the matter.
15.2 Acceptance of third-party findings is at our sole discretion. Alternative opinions, reports, EPCs, cost estimates, or interpretations are not automatically accepted.
15.3 Subcontractors, assessors, consultants, and contractors are independent professionals responsible for their own work, professional judgement, accreditation, certification, insurance, and legal compliance.
15.4 Any claim arising from EPC assessment accuracy, certificate lodgement, technical findings, professional judgement, report content, design advice, installation work, or contractor workmanship must be pursued against the assessor, consultant, contractor, or subcontractor responsible for that work and their insurer.
15.5 We may introduce, refer, recommend, or coordinate third-party contractors, assessors, consultants, installers, surveyors, or service providers.
15.6 Any contract for third-party works or services may be between you and the third party unless we expressly agree otherwise in writing.
15.7 We are not responsible for third-party pricing, workmanship, advice, delay, availability, warranty, materials, installation quality, health and safety, or regulatory compliance.
15.8 We may receive referral fees, commissions, administration fees, or commercial benefits from third-party referrals. This does not increase your price unless stated.
16. Website Tools, Calculators and Online Information
16.1 Website content, online tools, calculators, fine risk tools, exemption checkers, EPC improvement calculators, compliance checkers, and automated outputs are provided for general guidance only.
16.2 Tool results are not professional advice, legal advice, financial advice, or a final property assessment.
16.3 We do not guarantee that online information is complete, current, accurate, or suitable for your specific property.
16.4 You should request a property-specific review before making decisions based on website content, calculator results, or online tool outputs.
17. Third-Party Platforms and System Failures
17.1 Our services may depend on third-party systems, including EPC registers, government portals, assessor accreditation systems, approved software, payment processors, CRM systems, email providers, website forms, hosting providers, and communication platforms.
17.2 We are not liable for delay, failure, data issue, missed notification, lodgement delay, booking delay, or service interruption caused by third-party system failure, government portal downtime, assessor portal issues, software outage, payment failure, cyber incident, hosting issue, email delivery failure, or communication platform failure.
17.3 Where a third-party system failure prevents completion, we will take reasonable steps to continue the service once the relevant system becomes available.
18. Report Reliance Limitation
18.1 Reports, compliance summaries, exemption reviews, improvement plans, and advice are prepared for the named customer and property only.
18.2 No third party may rely on any report, advice, estimate, recommendation, or document without our prior written consent.
18.3 Reports must not be relied upon by buyers, tenants, lenders, solicitors, insurers, agents, local authorities, investors, freeholders, contractors, or other third parties unless we expressly agree in writing.
18.4 Reports are not building surveys, valuation reports, legal opinions, financial advice, tax advice, structural reports, or guarantees of compliance.
19. Enforcement, Penalties and Consequential Losses
19.1 MEES guidance, EPC assessments, improvement plans, exemption advice, reports, and calculator results do not guarantee that a property is safe, lettable, saleable, mortgageable, insurable, compliant indefinitely, or protected from enforcement.
19.2 We are not liable for:
• Enforcement action
• Civil penalties
• Local authority decisions
• Trading Standards decisions
• Refused exemptions
• Invalid exemptions
• Lost rent
• Failed sales or lettings
• Delayed tenancies
• Void periods
• Business interruption
• Reduced property value
• Increased upgrade costs
• Contractor delays
• Tenant disputes
• Freeholder disputes
• Lender refusal
• Insurance issues
• Future regulatory changes
• Reliance on MEES or EPC guidance as legal advice
19.3 Any report or advice reflects the property information, evidence, regulations, and assessment position available at the time only.
20. Limitation of Liability
20.1 We are not liable for:
• Pre-existing defects
• Hidden or inaccessible issues
• Incorrect client information
• Missing evidence
• Loss of rent
• Loss of profit
• Loss of business
• Business interruption
• Indirect or consequential losses
• Enforcement penalties
• Failed exemption applications
• EPC rating changes after further evidence or reassessment
• Delays caused by access, parking, traffic, emergencies, tenants, agents, contractors, or third parties
• Changes in law, guidance, methodology, software, or government policy
20.2 Our total liability is strictly limited to the amount paid for the specific service giving rise to the claim.
20.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.
20.4 Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 where they cannot lawfully be excluded.
21. Warranty
21.1 Where we directly carry out agreed consultancy, administrative, or documentation work, we will use reasonable skill and care.
21.2 Any warranty for EPC assessments, technical calculations, certification, lodgement, improvement works, retrofit works, installation works, or subcontractor services lies solely with the assessor, consultant, contractor, or subcontractor responsible for that work.
21.3 Any workmanship warranty for upgrade works must be confirmed in writing by the contractor performing those works.
21.4 Unless expressly stated otherwise, we do not provide a warranty that any property will achieve a particular EPC rating, qualify for an exemption, avoid enforcement, or meet future regulatory standards.
22. No Legal, Financial, Tax, Planning or Insurance Advice
22.1 We are not a law firm, financial adviser, mortgage adviser, tax adviser, planning consultant, insurance adviser, or valuation surveyor.
22.2 Any guidance relating to MEES, EPCs, exemptions, penalties, leases, landlords, tenants, grants, costs, property value, improvement works, or future regulation is provided for general compliance support only.
22.3 You should obtain independent legal, financial, tax, planning, insurance, valuation, or professional advice where required.
23. Customer Responsibilities
23.1 You are responsible for:
• Providing accurate property information
• Providing safe and reasonable access
• Ensuring authority to instruct
• Paying invoices on time
• Supplying relevant documents
• Checking advice before relying on it
• Taking legal advice where needed
• Making final decisions on works, exemptions, letting, sale, or compliance
• Ensuring legal compliance as landlord, owner, agent, or responsible party
23.2 You must not rely on website content, calculator outputs, informal comments, or general guidance as a substitute for professional advice specific to your property.
24. Intellectual Property and Data Protection
24.1 Reports, improvement plans, written advice, templates, checklists, compliance summaries, website content, calculators, forms, designs, and other documents prepared by us remain our intellectual property unless otherwise agreed in writing.
24.2 You may use paid reports and documents for your own property compliance purposes once payment has cleared.
24.3 You must not copy, resell, alter, publish, rebrand, reproduce, or commercially reuse our documents, templates, wording, reports, calculators, forms, or advice without written permission.
24.4 Personal data is processed in accordance with our Privacy Policy and shared only as necessary to deliver services.
24.5 You consent to us sharing relevant property, booking, contact, access, and compliance information with assessors, subcontractors, consultants, contractors, software providers, administrative staff, and relevant third parties where required to provide the service.
24.6 We may retain records, reports, communications, invoices, property details, and supporting documents for legal, insurance, accounting, compliance, and service history purposes.
25. Complaints
25.1 Complaints must be submitted in writing by email.
25.2 You must provide full details of the issue, property address, booking reference, supporting documents, photographs where relevant, copies of reports or correspondence, and the outcome requested.
25.3 We will review complaints reasonably and may request further information, consult the relevant assessor or subcontractor, or arrange a further review where appropriate.
25.4 Submitting a complaint does not suspend payment obligations unless we agree otherwise in writing.
26. Force Majeure
26.1 We are not liable for failure or delay caused by events beyond our reasonable control, including illness, accidents, severe weather, transport disruption, strikes, assessor shortages, contractor shortages, government system outages, EPC register issues, software failure, cyber incidents, supply shortages, regulatory changes, power failure, access problems, or tenant refusal.
26.2 Where a force majeure event occurs, we may delay, reschedule, suspend, or cancel the affected service without liability.
27. Termination or Refusal of Service
27.1 We reserve the right to refuse, suspend, or terminate services where:
• Payment is overdue
• Information provided is false or misleading
• Access is unsafe or restricted
• Staff, assessors, or subcontractors are abused, threatened, or harassed
• The requested service is outside our scope
• The instruction may involve unlawful or improper conduct
• A conflict of interest arises
• You breach these Terms
27.2 Where services are terminated due to your breach, you remain liable for all work completed, costs incurred, and third-party charges.
28. Changes to Terms, Severability and Entire Agreement
28.1 We may update these Terms from time to time.
28.2 The Terms in force at the time of booking or instruction apply to that service unless otherwise required by law.
28.3 If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts shall remain valid and enforceable.
28.4 These Terms, together with any written quotation, invoice, booking confirmation, proposal, or agreed scope of work, form the entire agreement between you and us.
28.5 You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty that is not set out in writing.
29. Governing Law
29.1 These Terms are governed by the laws of England and Wales.
29.2 All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
30. Company Information
Codeex Maintenance Ltd
Trading as MEESCompliance.co.uk
Company No: 12777967
Registered in England and Wales
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: office@meescompliance.co.uk
Website: https://meescompliance.co.uk/
Nothing in these Terms limits your statutory rights where they cannot legally be excluded.
