Privacy Policy
Last Updated: 22/05/2026
Codeex Maintenance Ltd – MEESCompliance.co.uk
This Privacy Policy explains how Codeex Maintenance Ltd, trading as MEESCompliance.co.uk (“we”, “us”, “our”), collects, uses, stores, shares, and protects personal data when you use our website, submit an enquiry, request a quotation, use our online tools, book a service, or communicate with us about MEES, EPC, exemption, improvement planning, or property compliance support.
MEESCompliance.co.uk is a trading and marketing name of Codeex Maintenance Ltd, registered in England and Wales under Company No. 12777967, with registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
This website is owned and operated by:
Codeex Maintenance Ltd
Trading as MEESCompliance.co.uk
Company Number: 12777967
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
MEESCompliance.co.uk is a marketing, enquiry, booking, and property compliance support platform operated by Codeex Maintenance Ltd.
For data protection purposes, Codeex Maintenance Ltd acts as the Data Controller for personal data collected through this website, our forms, enquiries, communications, tools, and services.
Contact email: office@meescompliance.co.uk
2. Information We Collect
We collect only information that is necessary, relevant, and proportionate for handling enquiries, delivering services, managing bookings, preparing quotes, supporting compliance reviews, and operating our business.
2.1 Personal Information
We may collect:
• Full name
• Email address
• Telephone number
• Company name
• Job title, where relevant
• Billing details
• Communication history
• Marketing preferences
• Booking preferences
• Contact form submissions
• Quote form submissions
2.2 Property and Compliance Information
Because our services relate to MEES, EPCs, exemptions, and property compliance, we may collect property-related information, including:
• Property address
• Property type
• Domestic or commercial property status
• Current EPC rating, if known
• EPC certificate details
• Tenancy or lease information, where relevant
• Landlord, agent, tenant, or property manager details
• Access notes
• Parking or site access information
• Building size, age, use, or layout
• Previous EPCs, reports, or compliance documents
• Details about insulation, heating, lighting, glazing, ventilation, air conditioning, or building services
• Exemption-related evidence, where provided
• Improvement works already completed or planned
• Photos, documents, certificates, or reports supplied by you
2.3 Tenant and Third-Party Information
If you are a landlord, agent, property manager, tenant representative, company, or other authorised person, you may provide information about another person, such as a tenant, landlord, owner, contractor, employee, building manager, concierge, or site contact.
This may include:
• Name
• Phone number
• Email address
• Access instructions
• Availability details
• Property access notes
• Communication details connected to the service
You are responsible for ensuring that you have a lawful basis, permission, or proper authority to provide third-party personal data to us.
2.4 Website Tool and Calculator Data
When you use our online tools, calculators, forms, or checkers, we may collect the information you submit, including:
• EPC rating information
• Property type
• Number of properties
• Estimated risk information
• Exemption answers
• Improvement cost inputs
• Compliance checker results
• Tool usage data
• Contact details submitted after using a tool
Examples may include MEES compliance checkers, EPC improvement cost calculators, MEES fine risk calculators, and exemption eligibility checkers.
2.5 Technical Information
When you visit our website, we may automatically collect:
• IP address
• Device type
• Browser type and version
• Operating system
• Time zone and approximate location
• Pages visited
• Time spent on pages
• Referring website or search engine
• Navigation behaviour
• Form interaction data
• Cookie and tracking data, where consent is provided
2.6 Communication Data
We may collect and store communication records from:
• Email
• Phone calls
• WhatsApp
• SMS
• Website forms
• Social media messages
• Online booking systems
• Customer support conversations
3. Special Category Data
We do not intentionally collect special category personal data, such as health information, race or ethnicity, religious beliefs, political opinions, trade union membership, biometric data, genetic data, or information about sex life or sexual orientation.
You should not send special category data to us unless it is strictly necessary for the service requested.
If you provide unnecessary sensitive information, we may delete it, ignore it, or retain it only where legally required or reasonably necessary for a dispute, legal obligation, or service issue.
4. How We Use Your Information
We use your information to provide, manage, improve, and protect our services.
We may use your data to:
• Respond to enquiries
• Prepare quotations
• Arrange MEES compliance reviews
• Coordinate EPC assessments
• Review property information
• Provide exemption guidance
• Prepare improvement plans or compliance reports
• Book assessors, consultants, subcontractors, or contractors
• Manage appointments and access arrangements
• Send invoices and payment confirmations
• Provide customer support
• Send service updates
• Send compliance reminders, where relevant
• Improve our website, forms, tools, calculators, and customer experience
• Maintain internal records
• Manage complaints or disputes
• Protect our business from fraud, misuse, unpaid invoices, or legal claims
• Meet tax, legal, insurance, accounting, and regulatory obligations
We do not sell your personal data.
5. Lawful Bases for Processing
We process personal data in accordance with UK GDPR and applicable data protection laws. The lawful bases we rely on include:
5.1 Contract
We use your data where necessary to provide quotations, bookings, reports, assessments, advice, communications, invoices, and services you request.
5.2 Legitimate Interests
We may use your data for legitimate business purposes, including:
• Responding to enquiries
• Managing customer relationships
• Improving our website and services
• Keeping internal records
• Preventing fraud or misuse
• Recovering unpaid invoices
• Managing complaints and disputes
• Sending relevant service reminders to existing customers
5.3 Legal Obligation
We may process data to comply with legal, tax, accounting, insurance, regulatory, or compliance obligations.
5.4 Consent
We rely on consent where required, including for certain marketing communications, non-essential cookies, analytics, tracking technologies, and optional form submissions.
You may withdraw consent at any time.
6. MEES, EPC and Property Compliance Data
Our services may require us to handle property-specific and compliance-related information. This may include EPC ratings, property addresses, tenancy details, exemption evidence, improvement plans, building information, contractor notes, assessor notes, and supporting documents.
We use this information only where relevant to your enquiry, quotation, booking, compliance review, EPC support, exemption guidance, improvement plan, or related service.
You are responsible for ensuring that any information you provide about a property, tenant, landlord, company, agent, contractor, or third party is accurate and that you have permission or lawful authority to share it where required.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share relevant information only where necessary for service delivery, business operations, or legal purposes.
7.1 Assessors, Consultants and Subcontractors
We may share information with accredited energy assessors, MEES consultants, subcontractors, or property compliance professionals.
They may receive:
• Your name
• Contact details
• Property address
• Access instructions
• EPC information
• Property details
• Relevant documents or photos
• Booking notes
• Compliance or exemption-related information
They may use the information only to provide the service or support the work requested.
7.2 Contractors and Referral Partners
Where you request improvement works, quotations, retrofit support, or contractor introductions, we may share relevant information with trusted contractors or referral partners.
This may include property details, contact details, access notes, photos, reports, or improvement requirements.
7.3 Service Providers
We may use trusted third-party service providers, including:
• Website hosting providers
• WordPress and form plugins
• CRM systems
• Email providers
• Google Workspace
• WhatsApp Business
• Accounting and invoicing systems
• Payment processors
• Analytics tools
• Security tools
• Cloud storage providers
• Marketing platforms, where consent applies
7.4 Legal, Insurance and Regulatory Disclosure
We may disclose personal data where required by:
• Law enforcement authorities
• Courts
• Regulators
• Insurers
• Accountants
• Solicitors
• Professional advisers
• HMRC
• Government or official compliance systems, where applicable
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate properly, improve performance, understand visitor behaviour, and support marketing activity.
Cookies may include:
• Strictly necessary cookies
• Security cookies
• Preference cookies
• Analytics cookies
• Marketing cookies
• Tracking pixels, where enabled
Non-essential cookies are used only where required consent has been provided.
We may use tools such as Google Analytics, Google Ads tracking, Meta Pixel, or similar platforms where enabled. If these tools are not active, this wording should be updated to match the actual tools used on the website.
You can manage or withdraw cookie consent through our cookie banner or browser settings.
9. Marketing Communications
We may send marketing communications about MEES, EPCs, property compliance, regulation updates, services, offers, tools, or reminders where you have consented or where we are permitted to do so under legitimate interests.
You may receive:
• MEES regulation updates
• EPC renewal reminders
• Compliance deadline updates
• Service reminders
• Property compliance guidance
• Offers or service information
You can opt out of marketing communications at any time by contacting us at:
office@meescompliance.co.uk
We may still contact you about active bookings, quotations, invoices, reports, complaints, or services you have requested.
10. International Data Transfers
Some service providers may process data outside the United Kingdom.
Where this happens, we rely on appropriate safeguards, such as:
• UK GDPR-approved transfer mechanisms
• Standard Contractual Clauses
• Adequacy decisions
• Provider security and data protection commitments
11. Data Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.
Security measures may include:
• Password-protected systems
• Access controls
• Secure cloud storage
• Restricted access to customer information
• Business email security
• Confidentiality obligations
• Website security tools
• Internal record controls
• Review of stored information
No website, email system, online form, cloud platform, or communication method can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information unless required for the service.
12. Data Retention
We retain personal and property information only for as long as reasonably necessary.
We may retain data for:
• Active enquiries and bookings
• Service delivery
• Report and compliance history
• Customer support
• Accounting and tax records
• Legal, insurance, and dispute purposes
• Business records
• Audit trails
• Compliance reminders, where relevant
Typical retention periods may include:
• Enquiry data: for as long as reasonably needed to manage the enquiry
• Customer and service records: for the duration of the customer relationship
• Invoice, accounting, and tax records: usually at least 6 years
• Reports, property documents, and compliance records: as reasonably required for legal, service history, insurance, or dispute purposes
Where information is no longer needed, we may delete, anonymise, or securely archive it.
13. Automated Decision-Making
We do not use automated decision-making that produces legal or similarly significant effects on individuals.
Website tools, calculators, risk checkers, and online outputs are for general guidance only. They do not make final decisions about your property, EPC rating, exemption status, legal compliance, or eligibility for any service.
14. Your Data Protection Rights
Under UK GDPR, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data, where legally permitted
• Request restriction of processing
• Object to certain processing
• Object to direct marketing
• Request data portability
• Withdraw consent at any time, where processing is based on consent
To exercise your rights, contact:
office@meescompliance.co.uk
We may request identity verification before responding.
You also have the right to complain to the Information Commissioner’s Office.
ICO website: https://www.ico.org.uk/
15. Children’s Data
Our website and services are intended for adults, landlords, property owners, agents, commercial clients, and property professionals.
We do not knowingly collect personal data from individuals under the age of 18.
If you believe a child has provided personal data to us, please contact us and we will take appropriate action.
16. Data Breach Notification
If a personal data breach occurs and it is likely to result in a risk to your rights or freedoms, we will take appropriate steps, which may include:
• Investigating the breach
• Taking corrective action
• Notifying affected individuals where required
• Reporting the breach to the ICO where legally required
17. Reviews, Testimonials and Case Studies
If you submit a review, testimonial, comment, image, project result, or feedback, we may use it for marketing, website, social media, SEO, or service improvement purposes.
Where possible, we may use limited identifying information, such as first name, initials, company name, general location, or anonymised details.
We will not knowingly publish sensitive personal information, full property addresses, or confidential details without permission.
18. Third-Party Links
Our website may contain links to third-party websites, resources, government pages, EPC registers, payment providers, contractor websites, or partner services.
We are not responsible for the content, privacy policies, security, or practices of third-party websites.
You should review third-party privacy policies before submitting personal information to them.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with a revised “Last Updated” date.
Continued use of our website or services after updates are published indicates acceptance of the updated Privacy Policy.
20. Contact Details
For privacy questions, data requests, or concerns, contact:
Codeex Maintenance Ltd
Trading as MEESCompliance.co.uk
Company No: 12777967
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: office@meescompliance.co.uk
Website: https://meescompliance.co.uk/
